COD to Prepaid

Cash on Delivery (COD) orders often lead to higher returns and added operational costs. COD King’s COD to Prepaid Conversion feature helps turn COD orders into prepaid ones, reducing losses and improving conversions.

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1. What is COD to Prepaid Conversion ?

Turn COD orders into prepaid orders by giving customers a quick and secure way to pay online after placing their order. COD King sends WhatsApp or SMS messages with a secure payment link, allowing customers to complete their payment instantly.

• 3–4% average COD → Prepaid conversion rate in India
• 2% conversion fee applies only to successful conversions
• Add a Thank You page banner to encourage customers to pay online
• Reduce COD-related returns and operational costs
• Improve cash flow by converting COD orders into prepaid payments

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2. Why It Matters ?

• Over a 65% of e-commerce orders via COD, but many are returned due to non-acceptance.
• COD Prepaid helps balance trust and operational efficiency, especially for new or budget-conscious buyers.

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3.  Key Benefits to Merchants of COD to Prepaid

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4. Step-By-Step Setup Guide :

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Step 1 : Activate COD to Prepaid Conversion

1. Go to the COD King Dashboard.

2. Open COD To Prepaid by clicking on Manage.

3. Click Activate COD to Prepaid Conversion.

This ensures customers receive the payment link immediately after placing a COD order.

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Step 2 : Enable Checkout Integration

This step is required for showing the conversion banner on the Thank You and Order Status pages.

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1. Enable COD King Extension on the Thank You Page

• Open your Shopify Thank You Page settings.

• Go to App Blocks and Select otp-cod-king-thankyou.

• Click Save.

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2. Enable COD King Extension on the Order Status Page

• Open Order Status Page settings.

• Go to App Blocks and Select otp-cod-king-thankyou.

• Click Save.

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Step 3: Connect Your Payment Gateway

Select your preferred payment gateway. Razorpay is a commonly used option.

• Select Razorpay.

• Enter your API Key and API Secret.

• Save the configuration.

This enables COD King to generate secure payment links for COD orders.

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Step 4: Add a Prepaid Discount

Encourage customers to convert by offering a small discount.

• Select Flat Amount.

• Enter your discount value, such as ₹50.

• Save the settings.

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Step 5: Set Up WhatsApp/SMS Reminders

As per the Meta policy, customers cannot receive more than one marketing message within 24 hours.

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First Reminder

• Choose: Send or Don’t Send
• This message goes right after the order is placed.

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Second Reminder

• Again choose: Send or Don’t Send
• The message will be sent 24 hours after the first one.

These reminders include the payment link, encouraging customers to complete their payment instantly.

• Go to Banner settings, here we can customize what to be displayed in the Pop-up after order is placed

• Test the flow from your online store
• Once Pay Now button is clicked you will be redirected to another page to pay online and avail the offer
• Once payment is converted to prepaid, the initial order for COD will get cancelled and a new order will get created.

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5. Final Result

Once everything is set up:

• Customers placing COD orders will automatically receive the payment link.
• A banner will appear on the Thank You Page and Order Status Page.
• Customers can convert their order to prepaid with one click.
• You save on RTO (Return to Origin) and improve order reliability.

For any inquiries or support, please email us at support@notifiktech.com. We’ll make sure to get back to you as soon as possible.